Last Update: 18 Feb 2026

Privacy Policy

1. Introduction

Tetrabase ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.tetrabase.co, our web app https://app.tetrabase.co, and use our services.

Please read this policy carefully. By using our website and services, you consent to the practices described here.

2. Information We Collect

We collect information solely from you. We do not use cookies, and we do not store or retain your personal information except as necessary to deliver our services or comply with applicable legal obligations.

A. Information You Provide to Us:

  • Contact Information: Name, email, phone, company when you fill out forms or sign up.
  • Project Information: Details about your company, audience, competitors, and research objectives.
  • Client Credentials: Login information for our client portal.
  • Communication Records: Copies of your correspondence with us.

B. Information We Collect Automatically:

  • Participant Data: Aggregated and anonymized data from study participants for UX research; individuals are not personally identified in reports.

3. How We Use Your Information

  • To Provide Our Services: Conduct UX studies, generate reports, and deliver services.
  • To Communicate With You: Respond to inquiries, updates, and support.
  • To Improve Our Services: Analyze feedback and usage to enhance services and website.
  • For Marketing: With permission, send newsletters and updates (opt-out available anytime).
  • For Legal Compliance: Comply with applicable laws, regulations, and legal processes.

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share information in the following situations:

  • With Your Consent: Only with your explicit consent.
  • Service Providers: Trusted third-party vendors assisting us in operations, provided confidentiality is maintained.
  • Business Transfers: During mergers, acquisitions, or asset sales.
  • Legal Obligations: When required by law or valid requests by authorities.

5. Data Security

We implement appropriate technical and organizational measures to safeguard your data against unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

Personal information is retained only as long as necessary for the purposes outlined or to comply with legal obligations.

7. Your Rights

  • Access and receive a copy of your personal data.
  • Rectify inaccurate personal data.
  • Request deletion of your personal data.
  • Restrict or object to processing of your personal data.
  • Data portability.

To exercise these rights, contact us at hello@tetrabase.co.

8. Cookies

  • We do not use cookies to collect or store personal information.
  • For authentication purposes only, login credentials may be stored locally in your browser to maintain your session. This information is not accessed, collected, or tracked by us and is used solely to enable secure access to your account.

9. Changes to This Privacy Policy

We may update this policy from time to time and will notify you by posting changes on this page.

10. Contact Us

For any questions about this Privacy Policy or our data practices, contact us at hello@tetrabase.co.